MyQuests

Support

Answers to common questions. Can't find yours? See Contact below.

Getting started

How do I set up MyQuests?

Create your parent account with an email address and a PIN (4+ digits) — that's the only login MyQuests ever needs. From there, add a hero for each kid: a first name/nickname and a chosen character. No email or password is ever needed for a child.

Do my kids need their own account or email?

No. Kids never create an account, never enter an email address, and never set a password. Everything runs under the parent's account.

Adding a device

How does my kid get MyQuests on their own device?

From the parent account, generate a one-time pairing code for that child. Enter the code on the child's device (phone, tablet, etc.) and it links to that child's hero — no email or password required. The code expires after a short window for security.

My pairing code isn't working. What do I do?

Pairing codes are single-use and expire a short time after they're generated. Go back to the parent account and generate a fresh code, then enter it right away on the child's device.

Subscriptions

What does MyQuests cost?

Every account starts with a 7-day free trial — full access, no credit card required. After that, you can subscribe to Single ($4.99/month, one child) or Family ($9.99/month, up to five children), billed through the App Store. See the Terms of Service for full billing details.

How do I cancel my subscription?

On your iPhone or iPad: Settings → [your name] → Subscriptions, choose MyQuests, and cancel. Canceling stops future billing at the end of your current period — it does not delete your account or data.

How do I restore a purchase on a new device?

Sign in to your parent account (email + PIN) on the new device. Because your subscription is tied to your MyQuests account rather than a single device, restoring your purchase in the App Store under the same Apple ID will reconnect it automatically.

Your data

Can I get a copy of our family's data?

Yes. In the app, go to Settings → Privacy → Export data for a full copy of your family's account, chores/approvals, and gold history. See our Privacy Policy for what's included.

How do I delete our account and data?

In the app, go to Settings → Privacy → Delete account. This permanently and immediately deletes your family's account and everything tied to it. This can't be undone, so export first if you want to keep a copy.

Contact

We're finalizing a dedicated support email. In the meantime, please check back here — this page will list a direct contact address before MyQuests launches on the App Store.